Each account requires the user to create a new password
If you have not established a new password yet, put the 10 digit account number in the 'User Name' and the 7 digit agency number in the 'Password' field.
You will be redirected to a setup page to supply an email address, create a new password and set up a security question.
Once a new password is established, future logins will require your Account Number (User Name) and the new password created.
If you have additional accounts, a password must be established for each account (follow steps above to create a password for each account).
What is my User Name?
User name is the 10 digit account number located on the billing statement.
My agency number is not working as the password.
This happens when you already established a new password for the account. If you do not remember the password,
click on the link 'I forgot my password'. Enter your username and click 'Next', and an email will be sent to the
email address we have on file.
If the email address on file is not correct, please click on 'Answer password questions instead' for an alternate reset process
My account is locked out.
You can wait the 1 hour for it to unlock or call 1-800-442-8277 ext. 1700 for a Representative to unlock the account immediately. You can also email the Help Desk. The hours of phone/email support are Monday - Friday 7:00 am - 4:30 pm (Eastern Standard Time).
My new password is not working.
The password you created must be at least 8 characters, contain a number and be case sensitive.
If you have questions or concerns about this process please feel free to contact our help desk at Help Desk or 1-800-442-8277 ext. 1700.